Success Story

Saudi Food and Drug Authority

Saudi Food and Drug Authority

The Saudi Food and Drug Authority (SFDA) needed a strategy and IT solution to monitor and regulate over 50,000 medical devices approved for public use. Central to the vision of the SFDA was the development of a centralized National System for Medical Device Information & Reporting (NCMDIR). This system would allow users access to critical information regarding medical devices licenced for use in the Kingdom of Saudi Arabia.

Partnering with SHI Consulting, istcl created a system that facilitates the exchange of information amongst all related stakeholders – from Government, to Manufacturers, to Doctors, and to the Public. The NCMDIR expands the SFDA’s medical devices electronic services while integrating a huge amount of information from disparate sources, providing insight into breaking news, emerging trends, and best practices. Now information on all of the over 50,000 medical devices licensed for use within Saudi Arabia is widely available, making the health-care industry safer and efficient for 27 Million Saudi Arabians.

Through its user-centric portal interface known as My NCMDIR, the system allows users to access information about specific devices, selected groups of devices, device classifications, as well as a range of configuration options for reports and displays. This individualized service allows stakeholders from completely different perspectives to customize the tool to provide the specific information they require. From field safety notices and device recalls to the most recently licensed devices, the NCMDIR brings the most current industry knowledge to the user.


Ontario Hospital Waittimes

Ministry of Health and Long-Term Care

Reducing wait times for key health services became one of the Ontario government’s top priorities and an important part of the strategy to transform the province’s health care system.

In September 2004 a National Wait Times Strategy was developed for five priority areas: cancer care, cardiac treatment, diagnostic tests such as MRIs, joint replacements and cataract surgeries. The Minister of Health and Long-Term Care announced the Wait Time Strategy would be focused on improving access to health care services by reducing the time that adult Ontarians wait for services in the previously mentioned five areas.

istcl was contracted by the Ministry of Health and Long-Term Care to build a site that would gather and report wait time metrics to the public in a user friendly and accessible manner.

istcl worked with the Wait Times Information Office (WTIO) and stakeholders to develop and document business and systems requirements for the construction of the wait time’s website.

Following the development and launch in 2005, istcl has continued to work with the WTIO in order to refresh and modify the site to ensure current information is available. The site promotes transparency, accountability, and a greater understanding of wait times as Ontarians seek to improve access to critical health-care services.

istcl is proud to have played such a large part in providing accountability and the service of acute information to Ontarians.

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